Emotional Intelligence: The Foundations of Exceptional Leadership

This course provides participants with the personal emotional intelligence foundations that underpin effective leadership – self-awareness, personal resilience and empathy. It challenges some common myths and explores why emotional intelligence matters to leadership, organisational performance, career success and its increasing importance in the future of work. 

While many of our leadership challenges are often related to influencing others, dealing with conflict, coaching and developing others, understanding and tapping into what motivates others, this emotional intelligence programme focuses on the underlying foundations (roots) of these behaviours – specifically self-awareness, resilience (emotional self-control) and demonstrating empathy. 

Fundamentally, emotional intelligence will help you understand yourself so that you can get the best out of others. 

This course has been designed to complement Leadership that Motivates High Performance which focuses on setting clear expectations, coaching and having difficult conversations.

 

Course benefits and learning outcomes

You will: 

·         Increase your resilience, strength, and flexibility as a leader. 

·         Foster habits that will deepen your self-awareness over time.  

·         Demonstrate greater empathy in your conversations in ways that lift the wellbeing, value, and performance of others.   

Your organisation will: 

·         Increase productivity through greater buy-in and proactivity.   

·         Benefit from lower attrition rates. 

·         Retain talented people. 

·         Improve working culture through application of relevant skills and knowledge. 

 

Course structure and topics covered

This course consists of two one-day workshops held approximately one to two weeks apart. This is to give you time to reflect and try the new behaviours in your workplace. 

Before Day One 

·         Complete self-assessment. 

·         Complete reading. 

Day One 

·         What is emotional intelligence and why does it matter for leadership? 

·         Complete emotional intelligence self-assessment. 

·         Clarify the difference between pressure (which can’t be avoided) and stress (which can).  

·         Deepen personal insights into what underpins your stress responses. 

·         Practical strategies to build your resilience (tailored to your personal profile). 

In-Between Workshops 

·         Take action to increase control of your attention.  

·         Notice how your resilience profile plays out in practice.  

·         Be deliberate about practising one new tool to increase perspective or help let go of strong emotional reactions.   

·         Confirm your emotional intelligence development focus.   

Day Two 

·         Share lessons and create a targeted resilience action plan.  

·         Focus on your current reflective practices and develop reflective habits.  

·         Tips for seeking feedback or feedforward from others.  

·         Complete listening responses self-assessment and understand the implications for your empathy. 

·         Two strategies for demonstrating empathy in conversations.   

·         Sharing lessons on showing support and compassion for others.  

After Workshop Two 

·         Take action on your reflection and feedback/feedforward habits.   

·         Be deliberate in increasing the level of empathy you demonstrate in conversations. 

 

Previous participant reviews

"The course was great as the facilitator used practical examples that I could apply to my own personal and work experience. The time spent in discussion with the group was very beneficial as it allowed me to gain a broader perspective into other people's methods and experience. I highly recommend this course to any manager looking to get a better understanding of how to engage their teams in a more productive manner."
Jessica Fagan - Charge Nuclear Medicine Technologist, Team Leader - Mercy Radiology Nuclear Medicine & PET/CT

"I enjoyed all the course content - it spoke to me well as an emerging leader.  A lot of the tools and discussion were applicable."
Andie Quinn - Sales and Service Manager - ASB Bank

 

Who should attend?

·         Leaders who want to demonstrate greater skill in leading people effectively and create great teams. 

·         Individuals who want to understand their own and others’ behaviour to deliver better results in work and life.  

·         Leaders who want to be considered for larger people leadership roles in their organisation. 

·         Experienced leaders who want to ‘brush up’ on their mindsets and behaviour patterns.