Communicating with Competence and Confidence

Effective spoken communication means being able to express your ideas clearly, confidently and concisely. In this course, you will learn essential communication skills to make sure the message you want to communicate gets across effectively. This involves the key skills of listening, flexing, questioning and asserting. Using an interactive approach, participants will undertake several practical exercises to apply their learning into live situations.

This course is over several sessions across two weeks to enable participants to put into practice what they have learnt in each session.

 

Course benefits and learning outcomes

You will:

·         Gain more confidence in communicating with others.

·         Assess your communication competency and how to improve.

·         Develop your ability to flex with a variety of different communication styles.

Your organisation will benefit through your:

·         Increased confidence and ability to get things done effectively with others.

·         Ability to build stronger communication networks within your organisation.

·         Ability to express yourself more clearly and confidently.

 

Course structure and topics covered

This course will involve a mixture of theory and practical application.

Day One Workshop - In-person

·         Define what effective communication is all about and explore the key skills of listening, flexing and rapport building.

·         Learn to apply ‘seek first to understand and then be understood’.

·         Understand the essential principles and components that govern effective communication.

·         Assess key questions to consider before any communication event.

·         Practice three important listening skills to improve your effectiveness.

·         ‘Flex’ in order to connect with people who have different and similar communication styles to you.

Between Day One and Day Two

·         Practice new skills on one or two key issues identified during Day One

·         Identify beliefs about communication that you may need to change

Day Two -after 1 week

This day focuses on expanding each participant’s effectiveness. 

The day will cover:

·         Knowing powerful questioning techniques.

·         Realising the impact perception has on our relationships with others.

·         Practicing the three steps for “asserting your voice”.

·         Analysing your personal competency as a communicator.

Practical exercises will explore:

·         questioning,

·         awareness of perceptual filters

·         how to be more assertive

Throughout the two days participants will reflect on their learning and record specific actions they want to put into practice after the course. These are shared to reinforce the learning.

 

Previous participant reviews

“I found the course provided very valuable information around communication, as well as how to apply those learnings. In particular, it improved my understanding around communicating with a person with the same or a different communication style and how to have a 'courageous conversation' that results in a positive outcome.”

Anna Harrison - former Silver Fern netballer

"The most important thing that I learnt on this course was around personal awareness of communication, as well as more specific listening technique's both of which I believe are really important in all forms of interaction"

Molly Meech - 2016 Olympic silver medalist, New Zealand sailor

 

Who should attend?

·         Anyone seeking to express what is important to them with greater skill and success.

·         People in highly technical roles and service industries such as manufacturing, supply chain and engineering.

·         Managers of all levels responsible for their team performance.

·         Team members needing to improve group outputs.